FAQs

Bali is a destination of many delights! As the most sought-after destination in Indonesia, Bali is home to 13 unique regions, including lush jungles, coral reefs, and endless stretches of stunning beaches.

Whether you love soul-filling Ubud for its lush vegetation and yoga postures, creative Canggu for its seaside bliss and digital nomad surfer lifestyle, stunning Seminyak for its high-end restaurants and luxe villas, fun Kuta for its vibrant nightlife and shopping, or Manggis for its east coast beauty and cultural traditions, there’s a perfectly packaged My Bali deal waiting for you. There’s so much to discover in Bali, so be prepared to want to be packing your bags again the moment you leave. Also, be prepared to add on a couple of days if you wish for relaxation time, because there will be so much to explore.

Additionally, we can take you all over the world with My Holiday! For more global holiday options click here.

Aussies love Bali, with good reason. Bali is in the perfect position for tropical warmth all year round. The best times to visit are May to October. Here’s a handy checklist of what to pack.

• Two swimsuits (alternate between drying/wearing)
• Loads of sunscreen
• Hat
• Sneakers for walking
• Hiking boots if you plan on hiking
• Thongs (flip-flops)
• Sarong that doubles as towel/dress/scarf
• Sunglasses
• A big lightweight bag (for flight/beach/market/shopping)
• Headphones
• A good book
• Covered clothing for Hindu temples
• A photocopy of your passport
• Portable phone charger
• Earplugs and eye mask for bedtime

Don’t pack beach towels, snorkelling gear, or warm clothes. You won’t need them. Avoid bringing expensive items in case you lose them. You also don’t need a power adapter – most hotels have power outlets that accept Australian devices.

Bali is a tropical island so you can expect warm, sunny, and sometimes humid weather. Despite having two distinct seasons (dry and wet), the average temperature is consistent at a top of 30°C year-round. You will find the mountains a little cooler at an average of 27°C during the day.

Bali’s climate starts to enter the dry season from May and lasts through to October. The wet season spans from November through to April with heavy yet very short rain showers (usually at night). Sporadic tropical rainfalls can be a welcome change on a hot day, and make for a beautiful green setting, especially in Ubud.

When in Bali, be sure to observe all the normal precautions that you would whenever travelling overseas. While many areas of Bali are modernising, some parts of the island are raw and traditional or underdeveloped. It is advised to only drink from bottled water, which your hotel will supply you with. The sunny Bali weather will leave you thirsty so take bottled water with you wherever you go. Also, refrain from ordering ice in your drinks to be safe.

We highly recommend it. Contact a friendly My Bali Expert and we can help you. We may even be able to help non-Australian residents, travellers over 75, and those with a pre-existing medical condition.

We have a range of payment plans available. Check out the payment options here.

You sure can! We like to let the resorts know of any special occasions you may be celebrating, or the property requests you have. This way you don’t have to worry about anything when you arrive. Celebrating your anniversary? Needing an extra bed for your room? Not a problem! Just let us know and we’ll sort it all out for you before you go!

You certainly can! Although our packages are listed with a particular number of nights, the Bali Experts at My Bali can add extra nights onto any package that you desire (if there is availability). If you would like to enquire about adding extra nights to one of our Bali package deals, contact a friendly My Bali Expert today.

Our My Bali Experts are a team of experienced professionals who can book your My Bali package deal for you. We call them experts because they know everything there is to know about our Bali holiday destinations and experiences. The My Bali Experts have researched and experienced each of our Bali destinations first-hand! They know all there is to know about the resorts, experiences, and tours we offer.  Contact a friendly My Bali Expert today.

So, you’ve made an online enquiry or booked your holiday, but you haven’t received an email or itinerary from us yet. It’s possible that your itinerary has landed in Junk or Spam. If you’ve checked and you still can’t find your itinerary, please contact your My Bali Expert today.

All drivers, regardless of where they travel, must hold a current, non-probationary Australian driver’s licence. If you are on your Learner or Provisional Licence, you will not be able to hire a car. You also need an international licence or driving permit. Contact a friendly My Bali Expert for more information.

Please mark your calendar with the final payment due date to ensure the amount is paid before the due date. For final payments, they are due no later than 65 days prior to departure. At 70 days prior to departure (five days before the due date), we send an email to you with a payment link that is valid for 10 days, and an SMS to advise you of your upcoming balance. You will receive a reminder if it becomes overdue.

Your day tours are pre-booked for the dates shown on your itinerary. The dates can be changed subject to availability, but you would need to contact the tour supplier a minimum of 48 hours prior to your scheduled departure. For experiences included in your package, you can contact the resort to book a time that suits you.

Travel documents will be emailed to you two weeks prior to departure. This includes itinerary, flight confirmation, and any vouchers for tours.

Once you have paid your deposit there is nothing else you need to do except arrange for your balance to be paid 65 days prior to departure. Once your balance is paid, we then email your travel documents approximately two weeks prior to departure.

For domestic travel, please see the Australian government website.

Please contact our Customer Service Team and one of our team members will be in touch with you as soon as possible. Please provide your booking reference number and date of departure. Please note we place priority based on the departure date.

We recommend you check your Product Disclosure Statement that was provided with your Travel Insurance policy or contact your insurer directly as policies and providers’ inclusions differ. Our consultants can help you with travel insurance if you haven’t organised it yet. Contact a friendly My Bali Expert today.